Puzzle Box Academy Employees
Director of Academic Services - Puzzle Box Academy
Dr. Tricia Frame has been an educator for 19 years and holds a Doctorate of Education in Instructional Leadership and Curriculum from Argosy University, a Master's in Education in Educational Leadership and a Bacheor's of Arts in Organizational Management and Psychology.
Dr. Frame started in education at the Devereux Foundation as a teacher and administrator serving children with developmental disabilities and those having severe emotional disorders. For the past 14 years, she has worked for Brevard Public Schools as a guidance counselor, teacher trainer, coordinator for Instructional and Behavioral Services, and most recently as the Director of Student Services for FDLRS and Pre-K ESE Services.
Dr. Frame brings with her many years of collaboration, strategic leadership, curriculum management, and experience in creating and conducting professional development to the Puzzle Box family.
Coach - Morningside Model of Generative Instruction
Administrative Assistant - Puzzle Box Academy
Previously, I worked eleven years in a fast-paced call center environment, nine years of which I was a Customer Service Supervisor. I was responsible for managing a team of consultants and employees handling customer sales and service inquiries via email, chat, and phone at multiple locations and working from home.
In this role, I was responsible for mass hiring and ramping up staffing for these roles during the Holiday Season. I was the subject matter expert providing customized training and supporting this team during the day-to-day operations. I provided their weekly quality assurance reviews; first-line technical support; I lead by example handling escalations across the contact channels to achieve satisfactory resolutions and retain future business; managed performance and gave feedback for annual reviews; adjusted schedules to meet the business needs; I reviewed and approved time cards and processed payroll. I ensured my team’s activities and the sales floor aligned with the company’s financial targets.
This extensive experience gave me all the tools I would need to make my transition to Puzzle Box Academy in March of 2017! While the type of “customer” may have changed, my focus and commitment to excellence remains unchanged.
I am happily married for 10 years with two small children. When I’m not working my family loves to fish the beach, explore the great outdoors, visit the local attractions, and make fun memories together.
My name is Taylor Howell and I am an Administrative Assistant to both the clinical and academic teams here at Puzzle Box Academy. My professional background is in administrative duties in both retail and the medical field. I hold an Associate of Arts degree from Eastern Florida State College. I was born in Melbourne, Florida and I grew up in my childhood home in Palm Bay, Florida. I enjoy reading, cooking, and any activity that is outside.
Cafeteria Manager - Puzzle Box Academy
Registered Behavior Technician coursework complete
Bus Driver - Puzzle Box Academy
Steve is our guru of all things. We appreciate his hard work daily to keep our school running like a well-oiled machine.
Director of Facilities - Puzzle Box Academy
Jonathan “Jon” Delmater is the Director of Facilities for Kaleidoscope Interventions and Puzzle Box Academy.
Jon has a passion for troubleshooting difficult problems honed over 10 years of repairing problems for the cable company from the customer’s home to the headend. He has also had experience helping a major auto dealership serving as assistant manager of their business development center. This experience has also helped many small businesses get their voices heard creating their marketing plans and organizing community events. Jon prides himself on being an IT professional who is good with both people and machines and enjoys fixing complex problems and creating a supportive work environment for his coworkers.
Jon holds 2 associates degrees and a bachelor’s degree in Organizational Management from Eastern Florida State University and is actively pursuing his MBA in Project Management at the Florida Institute of Technology.
Jon began a charity in honor of his late wife Rena Delmater called The Good Left Undone (TGLU). TGLU’s mission is to assist people who have suffered a recent loss by completing projects their loved ones did not get the chance to finish in life.